TERMS & CONDITIONS
Ocean Health Club
214B Neptune House, Marina Bay
00350 200 42513
Registered Company Number: 99353
By accessing, browsing, and/or using the Site and/or any facility operated by Ocean Health Club (a “Club”), you accept and agree to be bound to these Terms. In addition, when using particular Ocean Health Club services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
You must be 16 years of age or older to use this Site or to purchase an OCEAN Package, any person under 18 years old need to be accompanied by their parent/legal tutor.
- Members can request to change, freeze or cancel their personal membership at anytime.
- To cancel, freeze or amend a membership a form must be filled out and signed at reception. 1 full calendar month notice is always applicable. If for any reason you cannot visit the club, please contact Head Office.
Amendments or cancellations cannot be processed over telephone.
- Customers can freeze/suspend the membership at any time and your monthly fee will be reduced to £10 per month. Freeze period must be full calendar months, for a minimum 1 month and maximum 2 years.
- Membership packages and price plans can be changed and amended to other membership packages.
- All memberships must be paid for by Direct Debit. Paying at the club will incur a change of membership package with an increase of £5.00 administration fee per month.
-Changing or cancelling your Direct Debit will not change the status of your membership.
-Replacement membership cards will be issued at reception at the cost of £5.00 per card.
-Ocean Health Club is a private member’s facility and reserves the right to refuse entry, terminate or withdraw a member’s contract at any time.
-On occasion, gym photos and videos may be posted on the Ocean Health Club website, Facebook page, or others social media platforms. On occasions members may appear on the background, If you don’t agree to appear on these please inform us immediately during the shoot.
(*) Employee memberships run under different Terms, please contact your Human resources department for further information.
OCEAN HEALTH CLUB CLASSES
OCEAN membership holders receive free access to all the classes during the membership access hours. Such classes may be available until such time that the club considers these are no longer suitable for the business.
Members would be able to sign up for the class at reception desk from 15min prior the class start time. Ocean Health Club makes no guarantee on the availability of classes as access to classes is on a space-available basis.
All full time Ocean Members are entitled to UNLIMITED access to Reshape and Rumble classes.
Payments: Packages must be paid in full prior to scheduling the sessions.
All sessions must be used within 24 weeks of purchase date, any sessions outstanding after this period will be lost.
Cancellations and Rescheduling: When a client schedules a session, a block of time is reserved specifically for that client. Time is valuable for both us and our clients. Therefore, 24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation or rescheduling notice not be given, that session will be deducted from the client’s package of purchased sessions.
To cancel or reschedule an appointment, please call (00350) 200 44242 for staff Personal Trainers. Contact your personal trainer directly for Freelances.
As a courtesy to our clients and because we realize emergencies do occur, clients may cancel or reschedule a session up to 4 times per year outside the 24-hour cancellation and rescheduling policy by giving us a minimum 3-hour notice. If a client chooses to use this option and gives at least a 3-hour notice, that session will not be deducted from the client’s package of purchased sessions. However, a cancelled or rescheduled session will still be deducted from the client’s package of purchased sessions if less than a 3-hour notice is given in any case.
Similarly, this policy applies to our staff. Should a situation arise when we have to cancel or reschedule a session with a client, we will do our best to provide the client with 24-hour notice. If we cannot provide 24-hour notice, we will not deduct that session from the client’s package of purchased sessions.
No-Show Policy: Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client’s package of purchased sessions.
Refunds: Sorry, there are no refunds for Personal Training purchases. Would a member of the staff discontinue the contract with us, the remaining sessions would be transferred to another internal Personal Trainer.
Would a Freelance Personal trainers discontinue the contract with us, he/she compromises to transfer paid sessions to another Personal Trainer or refund the client the total value of the remaining sessions.
TERMINATION BY Ocean Health Club
You agree that Ocean Health Club, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with Ocean Health Club or use of the Site and/or Club and remove and discard all or any part of your account or any content uploaded by you, at any time. Ocean Health Club may also in its sole discretion and at any time discontinue providing access to the Site and/or Club, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Club may be effected without prior notice, and you agree that Ocean Health Club will not be liable to you or any third party for any such termination.
Applicable only to corporate accounts authorized by us: If you are using or opening an account on the Site on behalf of a company, entity, or organization (a “Subscribing Organization”), then you represent and warrant that you are an authorized representative of that Subscribing Organization with the authority to bind such organization to these Terms.
You agree that the information you provide to Ocean Health Club on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.
PROHIBITED CLUB CONDUCT
By using the Site, you promise to:
Respect our facility
Respect our procedures
Respect our teams
Respect our customers
Respect our product
- Please put back ALL equipment after use
- Don't rest weights on upholstery
- Don't let weight stacks crash down at the end of a set
- No bags/food on the gym floor
- Jeans, flip flops & barefoot is not permitted
- Share equipment, don’t hog it
- Wipe your machine down after use
- Do not make unnecessary noises
- Arrive to classes 15 minutes early
- Gym mirrors are for form and safety, please refrain from walking in front of members when they are exercising and using these
- A towel must be worn in the Sauna
- Kindly bring your towels back to reception